Visitor
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2 Messages
Sign in to activate
I set up my Wifi about a month ago and it was working fine until today. The app is asking me to activate my modem which I already did during setup.
If I connect a device it says sign it to wifi and when I click that it brings me to a portal to download the Xfinity app and activate my internet.
Have others had this problem and is there a fix?
EG
Expert
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112.8K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.9K Messages
2 days ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forums page. I am sorry to hear that you are having this trouble with your modem. You are in the right place and we are happy to take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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