sign in prepaid card scam

I wanted to see if anyone else has experienced a similar issue or has advice on how to resolve it.

I switched my service from Verizon to Xfinity at the time there was a promotion offering a $50 prepaid card within 90 days of activation. That was in December 2025.  It has now been over five months, and I still have not received the card.

I’ve contacted customer service multiple times—by phone, email, and support tickets—with no resolution. The status of the prepaid card shows as “approved,” but there has been no follow-through. I was even directed to call the prepaid card department and select the “lost card” option just to reach an agent. After providing all my information, I was told that the card has been calmed and the issue would be investigated and that I would hear back within 24 hours. It has now been more than two weeks with no update.

At this point, I’ve spent a significant amount of time trying to resolve what should have been a straightforward promotional fulfillment. It’s frustrating that something promised as part of signing up requires this level of effort to receive.

Has anyone else dealt with this situation? If so, were you able to get it resolved? Any guidance would be appreciated.