Visitor
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1 Message
Sign in error “access not authorized”
I need this escalated. I have Xfinity Prepaid Internet and I cannot access the account. I get “Access not Authorized,” and account recovery says “This information doesn’t match our records.” This started before I changed my phone number. The Prepaid phone support line has not been able to resolve it. I need someone to locate my Prepaid account by my service address/gateway and correct the account ownership/login information so I can refill my service.
EG
Expert
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121.5K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDena
Official Employee
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4.7K Messages
2 days ago
@user_nlh4j0 We have limited access to Prepaid accounts and are unable to take payment for services. You can reach the prepaid dedicated customer care team Xfinity Prepaid Internet service at 855-75-PREPAID. 1-855-757-7372. You can also visit a local prepaid retailer to purchase in store, https://www.xfinityprepaid.com/find-a-retailer#35904
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