Hi there, @user_gmzwbc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience the service interruption is causing you and your family. Please be assured you reached the right person to assist you and provide you with the information that we have available. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
I can look further into the interruption, @user_gmzwbc and see if we have any new information to provide. Please keep in mind the Xfinity APP will have the latest updates and in most cases, we will have the same information as being provided in the Xfinity APP.-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
ok - I know the storm was bad...really bad, but power and your competition Frontier was back in 3 days. Now going on day 8 with nobody to call just check the app that says > 2000 offline. Would like some idea so I can return home and work
Thank you so much for the response and for your time on this @user_gmzwbc. Can you please send us a DM so we can take a deeper look into this for you? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon @user_gmzwbc. Please send us a private message with your full name and address so we can look into this for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
•
1.3K Messages
17 days ago
Hi there, @user_gmzwbc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience the service interruption is causing you and your family. Please be assured you reached the right person to assist you and provide you with the information that we have available. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
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user_6o8cys
1 Message
16 days ago
Agree with user_gmzwbc. I would like an update on when our Xfinity service is expected to resume along Higel Avenue on Siesta Key, FL. Thank you.
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