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user_oibhrx
1st Topic

1 Message

Monday, October 2nd, 2023 9:29 PM

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Sick of poor Xfinity internet service

I pay a ton of money for Xfinity internet only to have slow speeds and frequent drop offs. Unless my issue is resolved, I'm going to have to dump the service. How can I actually speak with someone about my ongoing bad internet service? BTW - the chat option is not an acceptable alternative.

Question

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Updated 

2 years ago

425

2

0

user_vi3ew2

1 Message

2 years ago

Same here! There service is poor and I have made 1hr calls each time to ask them why I have been charged so much!! Every time they bring my amount down only to apply it for a month or so and then again raise it! I don't think anyone has all the time in the world to call you each time to go over the bill cycle. But they are quick to add a late fee. I'm my self looking for another provider as I'm so so frustrated with this service!

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_vi3ew2. I can definitely understand the importance of having a reliable connection, we would hate to lose you as a customer. We'd like to help look into your service and billing concerns, please send a direct message with your full name and address.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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