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user_2n3541
1st Topic

Visitor

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1 Message

Sunday, June 21st, 2026 7:48 PM

Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experienced representatives who lack product knowledge, are unable to assist with basic technical troubleshooting, and fail to apply promised promotions. On multiple occasions, they have lied or simply disconnected the call when uncertain how to resolve an issue.Furthermore, the domestic customer service I recently encountered is no better. During a recent visit to your store, the receptionist was completely disinterested in my feedback and dismissive of my customer experience.It is time to do better. You need to hire and adequately train customer-focused agents—ideally based in the US and with firsthand experience working for your company—who truly care about the people keeping this business afloat. I am sure my complaint is one of thousands you receive daily. Please, do better! I would appreciate for someone to call me so I can fully describe what happened. It’s too much to write!

Question

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Updated 

12 hours ago

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EG

Expert

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119.2K Messages

23 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAbel

Official Employee

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400 Messages

23 days ago

Thanks for taking time to share your experience on our Xfinity Community Forums page, @user_2n3541. While we are limited to providing support on this platform only, I'd love to do everything I can to help. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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user_hjqd97

Visitor

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1 Message

12 hours ago

YES, YES, YES!! Being given the runaround is no fun,  so time-consuming ans sooooo frustrating. Asked simple question of when my already ordered sim card should be arriving and spent over 2 hours while agent tried to figure out why my phone could not be activated. He finally came up with a resolution: he would send me a sim card!!!!

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