Sick of Customer Service abroad

I am writing to express my severe frustration with the current state of your customer service. The core of your service is great, but the customer care handling it is driving loyal patrons away. Your reliance on outsourced, overseas support is severely damaging the customer experience. I have experienced representatives who lack product knowledge, are unable to assist with basic technical troubleshooting, and fail to apply promised promotions. On multiple occasions, they have lied or simply disconnected the call when uncertain how to resolve an issue.Furthermore, the domestic customer service I recently encountered is no better. During a recent visit to your store, the receptionist was completely disinterested in my feedback and dismissive of my customer experience.It is time to do better. You need to hire and adequately train customer-focused agents—ideally based in the US and with firsthand experience working for your company—who truly care about the people keeping this business afloat. I am sure my complaint is one of thousands you receive daily. Please, do better! I would appreciate for someone to call me so I can fully describe what happened. It’s too much to write!