1 Message
Shows not available at my address but terminal in front yard…
I’ve called a couple times and created tickets with the agent on the phone with no resolution. Engineering came back the first time likely not even making a site visit to say “not serviceable”. My issue is that last summer their contractors were in the neighborhood installing lines and terminals, I myself have a service tap in my front yard but I am unable to get service? As far as I can tell neither can anyone on my little dead end street. However there are houses maybe 500ft away on the cross street with active service or that show serviceable. How can I escalate this to the proper department?
EG
Expert
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110.9K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAnthonyT
Official Employee
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1K Messages
2 years ago
Hey there @morga2jj happy to put in a serviceability ticket for you and see what the determination is! We would love to get you our services. Please send a DM to XFINITY SUPPORT with your name and address to get started.
Here are the detailed steps to direct message us:
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