show current modem and remove old modems from account

My current modem was bought used and I was able to activate via the Xfinity app.

I have internet but it keeps showing devices to activate in the app.

On the website it shows "Looks like your modem is not responding" and 3 modems that are status unavailable / offline.

I want to remove all the old modems and show my current modem in my account.

I can provide the mac address.

Thanks!

Awesome, glad to hear you're still connected, user_epo8lp! We can definitely take a look and help get those old modems removed. Please shoot us a direct message with your full name, name on the account (if different), and service address, and we'll get to it!

To send a direct message, please click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message