Visitor
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2 Messages
show current modem and remove old modems from account
My current modem is not showing under my account.
Also I have 3 old modems showing unavailable / offline that I want to remove.
Visitor
•
2 Messages
My current modem is not showing under my account.
Also I have 3 old modems showing unavailable / offline that I want to remove.
Accepted Solution
XfinitySean
Official Employee
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563 Messages
7 hours ago
Hi user_epo8lp, we appreciate you joining us here in our community forums! Sorry to hear you're having issues with your modem not appearing. Is this also affecting your ability to connect to the internet, and if so, have you already gone through the steps on our support page that covers how to add and activate a modem with the Xfinity app?
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XfinityQuemekia
Official Employee
•
1K Messages
5 hours ago
Thanks again for reaching out @user_epo8lp, I'm glad our team was able to assist with resolving your equipment concerns. Have wonderful rest of your night.
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