Visitor
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1 Message
Shipping taking forever!
It has been 6 days since I received my order confirmation (last Wednesday, 6/4) and I still have yet to receive an email with shipping confirmation and tracking details for my getting started kit. When should I expect this? I didn’t realize it would take this long.
EG
Expert
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111K Messages
3 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2K Messages
3 days ago
Hi there, @user_8qlbb8 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I can most definitely look into your confirmation concerns. Please be assured you reached the right person to assist you. Can you please send me a DM with your first and last name along with your full service address so that I can assist you further?-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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