Visitor
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1 Message
Shipping of Router
I placed an order for a router last week and I never received an email on if it was shipped. I wanted to check to see when it would be shipped as I placed the order through Updater with my apartment complex. Is there a way that I could find out if there is a date that it is to be shipped.
EG
Expert
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111.6K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.8K Messages
2 days ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forum's page regarding your recent modem/router order. I am sorry to hear you have not received any information on your order. You are in the right place and we are happy to assist you today.
We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you pleas find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message.
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XfinityVianney
Official Employee
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2.3K Messages
16 hours ago
Thank you again, @user_nfo971, for giving us the chance to help. We appreciate all your time and business.
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