Good Morning, @user_4wqdj7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear that you did not receive a shipping label. I would recommend checking your spam/junk folders for the email label. Can you also follow the steps here to see if you are able to see the label, sign in to your account on the Xfinity website, navigate to the "Devices" tab, select the relevant device, and click "Print return label" or "Trade in Details"? Please let us know.
XfinityAdrienne
Official Employee
•
1.7K Messages
4 hours ago
Good Morning, @user_4wqdj7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear that you did not receive a shipping label. I would recommend checking your spam/junk folders for the email label. Can you also follow the steps here to see if you are able to see the label, sign in to your account on the Xfinity website, navigate to the "Devices" tab, select the relevant device, and click "Print return label" or "Trade in Details"? Please let us know.
0
0