Shipping Label to return equipment

Hello. My name is Hannah [Edited: "Personal Information"] and I have been meaning to return equipment.

could you please email me a shipping label so that I can return the equipment to you and get out of collections?

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XfinityAmira

Official Employee

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4.7K Messages

19 days ago

Hi user_zk035q! Thanks for taking the time to visit our Xfinity Forum about this equipment return concern. Know that my team is always here to support you with your service needs. Please follow this LINK for our different equipment return options, including how to get a prepaid return label.

Please let us know if you need any further support. We're here to help!

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user_zk035q

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2 Messages

It won’t let me get a label when I follow the links. The debt collector said I could reach out to you all to get a label but I cannot access my information to return the equipment.

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19 days ago

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XfinityAmira

Official Employee

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4.7K Messages

Okay, thanks for trying, user_zk035q. Let us take a look at this on our end for you. Please send us a Direct Message. Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

(edited)

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19 days ago

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Customer Service

user_zk035q

Shipping Label to return equipment

XfinityAmira

user_zk035q

XfinityAmira

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