I upgraded my internet package and placed an order for the xFi complete modem January 8th. I got the order confirmation Email but no information about shipping. How long does it normally take to ship modems out? I can only accept deliveries on Tuesdays and Wednesdays due to work schedule.
2 months ago
Hello, @zeevonic! Thanks for posting on our Community Forums for assistance with your xFi complete modem shipment status. Typically, the shipment can take 5-7 days. I'd be happy to check the order status and tracking number for you. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it