1 Message

Friday, January 13th, 2023 8:26 AM

Shipping date?

​I upgraded my internet package and placed an order for the xFi complete modem January 8th.  I got the order confirmation Email but no information about shipping.  How long does it normally take to ship modems out?  I can only accept deliveries on Tuesdays and Wednesdays due to work schedule.​

Accepted Solution

Official Employee


543 Messages

2 months ago

Hello, @zeevonic! Thanks for posting on our Community Forums for assistance with your xFi complete modem shipment status. Typically, the shipment can take 5-7 days. I'd be happy to check the order status and tracking number for you. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.


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• Type your message in the text area near the bottom of the window

• Press Enter to send it

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