1Neysa's profile

New Poster


1 Message

Sat, Feb 13, 2021 1:00 PM

Shipping Comfirmation on New Router

I have ordered Xfi Complete on January 29 and they have sent a confirmation order, but they have not shipped out my new router. When will my new router be coming in? It has been over 2 weeks and I have no info on tracking my shipment.



Official Employee


70 Messages

2 m ago

Thank you for reaching out to us in the Forums. Sorry to hear that you have yet to receive your new gateway (modem/router). You have reached the right place for help.


Could you please send me a private message, including your first and last name? To send me a private message, please click on my name (ComcastDaryl) and then click on "Send a message."

I am an Official Comcast Employee.
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