Visitor
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2 Messages
shipping address is incorrect
When i started my service i had 1 address. That address was legally changed,but when i tried to change it through Xfinity they said id have to start a whole new service and install even though it is the EXACT SAME LOCATION. So they let me change my billing address and leave the service address the same. I'm due for a upgrade in equipment, now. Its showing the shipping address as the address that doesnt exist anymore. I can't get the shipping address changed as theres no option anywhere. the options are service address (you cant change that), or billing address.
EG
Expert
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119.7K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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3K Messages
5 hours ago
I will collect your information in a private thread, so I can help further. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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