Visitor
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1 Message
Shipped Equipment I Didn’t Order — Not My Responsibility
You guys shipped me equipment I didn’t ask for or need. This was clearly a mistake on your end, and I’ve tried getting support, but it’s impossible to reach a real person. I’m not going to waste more time or money returning something I never requested.
If it gets stolen, that’s on you — not me. Do better.
XfinityKei
Official Employee
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1.6K Messages
22 hours ago
@user_a71co3 I'm sorry to hear you're having an issue with reaching a live person. I totally understand where the frustration is coming from trying to return equipment you didn't request.
We have a few ways to return equipment.
First is dropping off the equipment at any UPS pr XFINITY Store.
My personal favorite is printing out a return label and mailing it back.
I have a link with more details on how to return equipment at https://www.xfinity.com/support/articles/returning-your-equipment.
Please let me know if you have any questions.
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