The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
I’m sorry to hear that your equipment still hasn’t arrived especially after waiting for several weeks, @user_rkd59q . I can certainly understand how frustrating that must be. Please send us a Direct Message with your full name and service address so we can review the order, check the shipment status, and determine the next steps. We’ll be happy to take a closer look for you. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
EG
Expert
•
119.9K Messages
2 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
•
3.5K Messages
2 days ago
I’m sorry to hear that your equipment still hasn’t arrived especially after waiting for several weeks, @user_rkd59q . I can certainly understand how frustrating that must be. Please send us a Direct Message with your full name and service address so we can review the order, check the shipment status, and determine the next steps. We’ll be happy to take a closer look for you. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
(edited)
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