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Friday, November 8th, 2024 12:24 PM

Shipment

I bought a modem/router the other day and I am just looking for tracking information or to know how long it takes to ship out

Official Employee

 • 

910 Messages

15 days ago

Hey there, @user_f4bxy7  thank you so much for taking the time to reach out to us here on the Xfinity Forums. Just to ensure we are on the same page as you, did you order a modem to be rented from us? If so, it can take 3-5 business for you to receive and depending on the time of day order, it would not be processed until the next day. How long ago did you order the device? 

(edited)

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