Shauntell

I went into the Xfinity store in Crystal Minnesota on Broadway avenue Sunday at 11:30 a.m. because I was having problems unlocking my cell phone. It had switched to a PIN number and I didn't know the pin number I had tried several times at home and it didn't work so I went to the store and I was assisted by an Ethiopian associate and he quickly began berating me and telling me I was lying and I had to have created a PIN number and there was nothing he could do for me and then he went on to say that he was short in temper and called me a [Edited: "Inappropriate Language"] in front of customers he called me a [Edited: "Inappropriate Language"] and told me to get out of the store I want him to be fired he doesn't need to he doesn't need to be working there he called me a [Edited: "Inappropriate Language"]

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XfinityJosephA

Official Employee

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2.5K Messages

9 days ago

Thanks for sharing this experience with us @Shauntell123. Of course this is not the service we strive to provide. We can follow up on this situation and help. Please send us a direct message that includes your name and service address. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
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Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

You can see how to send us a direct message here,

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

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Shauntell123

Shauntell

XfinityJosephA

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