Shame on XFINITY mobile

I broke my phone and decided to order a new iPhone 16 Pro Max $1,700 from our local XFINITY store.  FedEx came for the delivery (3) days later, which I signed for the package and was then handed a box that was open already.  I ripped the box the rest of the way open and realized there was no phone and instead clothing was shoved in there along with the packing slip from XFINITY.  I caught the FedEx driver before he left and he claimed to have opened a case on it, took the box back and peeled wheels out of there.

I contacted the local police, USPIS, FedEx, and XFINITY to place reports on the issue.  Everybody said they needed to investigate and it could be (3) weeks to get an answer back to me.  So I went back to our local XFINITY store trying to get my number switched over to an old iPhone until everything was investigated.  XFINITY told me they have placed a lock on the number so I am unable to switch it to a new phone.  This is my business’ phone number and there is no way to get calls or make calls to run my business.  I can’t even go to Verizon and get a new line with that number attached.

Instead of being customer focused and trying to help me figure it out, XFINITY made it 100 times worse by locking the number.  To top it off the guy at the XFINITY store said this happens all the time and somebody had come in earlier that day who received a water bottle in the box.

Regardless of whose fault it is, XFINITY has made it very clear that they refuse to help me after being a life long customer of Comcast/XFINITY/ and XFINITY Mobile.  If this was Amazon, I would have already had another phone while they investigate.

Obviously, their total lack of respect for me has me wanting to share my story and warn others that are considering XFINITY how they treat their loyal customers.  It’s now been over a week and I still have no phone, no follow up from XFINITY, and no options to transfer the number to another phone.  All XFINITY has given me is RAGE at what a sucker I was signing up with them.