1 Message
Sewer Line Damage
When Comcast installed the fiber line this year, they bored through our sewer line. The estimate for repair is $11,500. Who do I email about this with the scope video and estimate?
[Edited: "Personal Information"]
1 Message
When Comcast installed the fiber line this year, they bored through our sewer line. The estimate for repair is $11,500. Who do I email about this with the scope video and estimate?
[Edited: "Personal Information"]
XfinityDena
Official Employee
•
4.7K Messages
2 years ago
@nutmeg3748
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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