Visitor
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1 Message
Severed outside internet cable — service completely down
My Xfinity internet service is completely down because the outside cable to my house may have been severed by people digging this morning. The damaged line needs to be repaired/replaced. Please advise how I can get a technician or line crew dispatched.
XfinityEva
Official Employee
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2.6K Messages
12 hours ago
Hey @user_5le631 I'm so sorry for this inconvenience! You are right, we will need to make sure we schedule an appointment right away to get your services restored. In the meantime we do recommend using the Xfinity Hotspots to stay connected.
Xfinity Hotspots
To get that appointment scheduled please send us a direct message with your full name and service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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