Severed line outside my home, need a ticket for technician but can’t get past bot

Hello, @user_bn8tm2! Thank you for reporting this. That is definitely something we'd like to address quickly, starting with a Trouble Call (in-home tech visit) to get you connected since the service is affected. From there, they should be able to schedule outside line repair as necessary! Could you please send our team a direct message to continue?

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!