1 Message
Severed backyard line
The cable in our backyard was buried very shallow and was partially cut while some sprinkler lines were being installed. The internet works, but is now frequently dropping out. I tried to get through the Xfinity chat assistant, but couldn’t find my issue. Who do I contact to get this repaired/replaced?
Accepted Solution
XfinityBradM
Official Employee
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915 Messages
1 year ago
Hey there, @user_0ripbn. Accidents happen and we are here to assist with getting your service restored! If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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915 Messages
1 year ago
Excellent, there will be a message arriving shortly. Please repeat back the 6-digit code within 15 minutes. Let me know if you have any issues receiving the message after a few minutes.
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