Severe Upstream Instability After Buried Drop – Request Escalation

I’m experiencing severe upstream instability that began immediately after a new buried drop was installed today. Before the bury, real‑time applications (Zoom, etc.) would freeze after several minutes. After the bury, they now fail instantly, and the application’s statistics remain empty, which indicates upstream jitter/packet loss too high to measure.

I am also receiving repeated “Your internet connection was restored” alerts even though I never disconnected, indicating the modem is briefly losing upstream registration and re‑registering. These micro‑drops started the same day the new buried line was connected.

Given the timing and symptoms, this appears to be an issue with the new buried drop, underground splice, or pedestal termination, not with my equipment. I am requesting escalation to the Maintenance / Network team for:

• Upstream SNR check at the tap

• Ingress/noise check on the upstream

• Verification of the new buried drop and connectors

• Inspection of the underground splice for damage or moisture

Thanks for any help you can provide.