Visitor

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2 Messages

Monday, December 8th, 2025 4:24 PM

SETUP ON MY PHILIPS TV

I AM TRYING TO SETUP MY TV AND I AM ALWAYS PROMPTED TO THE SETTING SCREEN AND I CAN HEAR THE CHANNEL PLAYING IN THE BACKGROUND BUT I HAVE NO PICTURE. IT KEEPS PROMTING ME TO (ONE STEP CLOSER) HOWEVER IT KEEPS CYCLING TO THE SAME PROMPS OVER AND OVER.

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Official Employee

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2.8K Messages

9 minutes ago

 

user_euj0z6 When you say setting up the TV do you mean with one of our TV boxes, our app, or the TV itself?

 

Visitor

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2 Messages

yes, hooking up my xfinity wifi to my tv.

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