The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hi there @user_8nkupf. I am glad to hear that you have received your new modem. I apologize for the delay in getting back to you. Please let us know if you still need help in setting up the new modem.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
EG
Expert
•
110.1K Messages
10 months ago
The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1
0
XfinityRoberto
Official Employee
•
1.7K Messages
10 months ago
Hi there @user_8nkupf. I am glad to hear that you have received your new modem. I apologize for the delay in getting back to you. Please let us know if you still need help in setting up the new modem.
0
0
BruceW
Gold Problem Solver
•
26.3K Messages
10 months ago
Since that link is about EMAIL and not modem setup, perhaps the employee intended to post https://www.xfinity.com/support/articles/activate-xfi-gateway-app.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0