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Hickory9
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Saturday, April 4th, 2026 5:27 PM

Setup new device

I picked up a new cable box for my TV from the xfinity store but it is not recognizing my cable [Edit: Personal Information].

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27 days ago

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XfinityThomasD

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27 days ago

 

Hickory9 Thanks for creating a post on our Community Forums. Are you seeing an error message or code appear on the TV? Do you see the TV box listed under your equipment in the Xfinity app/website?

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