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Sunday, October 20th, 2024 1:34 PM

Closed

Setting up Xfinity NOW router without the Ap on my desktop

Need to talk to someone

The Xfinity Assistant and FAQs are useless when trying to set-up a NOW internet router without a smartphone.  Can someone please help?  Thanks in advance.

Expert

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110.1K Messages

6 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.7K Messages

6 months ago

Hello and welcome to Comcast! @user_vo3070, I am sorry to hear that you are having troubles setting up your Xfinity NOW Internet service. After doing some research, right now the only way to get support on this product is to chat with our chat team via the Xfinity assistant. Do you have a friend or family member that would have a smartphone that would let you borrow to do the setup? 

Expert

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110.1K Messages

6 months ago

@user_vo3070 

It's right here at the top of this page on the right side. Please re-read the employees instruction post.

8 Messages

Sorry.  I see it now.  Sending

8 Messages

Hi Xfinity:  DM sent with requested name and address info.

Expert

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110.1K Messages

@user_vo3070​ 

No worries ! 😊

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

8 Messages

You might want to ask the Xfinity rep in my DM chat to respond to my follow-up question.  I have asked it several times with no response.  

8 Messages

Finally heard back.  I am set to go.

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