Visitor
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1 Message
Setting Up Wi-Fi Without App
Just picked up my order yesterday to set up wi-fi and when I opened up the box I saw a QR code saying to download the app in order to start the process of setting things up. Tried scanning the QR to get the app but I get a notice on the app store that apparently the current version of the app isn't compatible with my device (my phone's a couple years old) and no other versions were present on the app store. I saw another thread here that mentioned the best way to set things up if you don't have the app is to get some help from customer service directly so wanted to check in here and see how I could begin the process of getting everything set up. First time setting up internet like this so anything helps, appreciate it.
XfinityOrlandoM
Official Employee
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3.6K Messages
6 hours ago
@user_ws04be
Thanks for reaching out to us, we do apologize for any inconvenience, I'll be happy to assist you with getting your modem activated in your services setup.
Get started please send me a direct message including your first and last name and complete service address
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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