Visitor
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1 Message
Setting up service at my new construction home
Hello, my name is Khaleel. I recently had an Xfinity technician come out to my house (yesterday on Feb 27th).
He said that because the house is new construction, the top box wasn’t in place for him to connect service. He said that someone from Xfinity would reach out to schedule another technician to come out and deploy the necessary infrastructure for service.
I’ve already moved into the address and am currently without Wi-Fi.
i saw on the forums that opening a direct message here and providing full name and new service address would be enough to get the right technician sent out ASAP.
if someone from Xfinity could please help me, I need internet service as soon as possible.
My name is Khaleel and I am in a new construction home
Please feel free to contact me and help me by any means.
thank you very much for any assistance you can provide me!
XfinityKei
Official Employee
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2.4K Messages
3 years ago
Hi @khaleel32 Congrats on your move to your new home! We are excited you have chosen Xfinity as your service provider! We can certainly take a look at your address to to check on the progress of making your home serviable! Can you please DM me your first and last name along with your full service address so that I can assist you further?
To send a direct message [private message]:
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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user_ad2baf
Visitor
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2 Messages
3 years ago
I am having the same problem. Were they able to help you? I am becoming desperate as I work from home.
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