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user_1n2qq1
1st Topic

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7 Messages

Tuesday, June 24th, 2025 6:52 PM

Setting up new internet

Setting up new internet and the light won’t turn white. It is yellow and the cable and white cord are plugged in

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1 day ago

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XfinityRaul

Official Employee

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2K Messages

1 day ago

@user_1n2qq1  Thank you for reaching out to us via Forums to make us aware that your modem won't connect. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the modem? How about a power cycle, have you tried that?

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user_1n2qq1

Visitor

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7 Messages

I have troubleshooted and just got the first one set up to create a new network but I can’t figure out how to connect the second one to it now. There’s a button in the back that has arrows pointing toward each other, is that it?

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1 day ago

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XfinityRaul

Official Employee

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2K Messages

@user_1n2qq1 You may complete a power cycle by following these steps:

Unplug the power cable.
Wait one minute.
Plug the power cable back in.

 

Please visit this link to learn the different ways to reboot your modem https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_1n2qq1

Visitor

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7 Messages

I need help connecting the devices. I already made a new network with the first one and I need to connect the second so I don’t have to make two new networks for my one house

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1 day ago

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XfinityRaul

Official Employee

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2K Messages

@user_1n2qq1 There is only one modem allowed per account. Is the second device that you're referring to a router? I'd like to take a closer look at your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_1n2qq1

Visitor

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7 Messages

Just sent a message to support

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1 day ago

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EG

Expert

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111.3K Messages

1 day ago

@user_1n2qq1 @XfinityRaul 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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