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user_72c292
1st Topic

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2 Messages

Tuesday, August 3rd, 2021 3:28 PM

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setting up internet in wifi ready apartment

My apartment came with a wifi ready Xfinity device, however, I am unable to connect. I have followed the instructions on the device, the app, and that the computer customer service has given me and still has not worked. My account is set up online and I have paid for service, but currently says that I have no devices detected. Not sure what to do and unable to get ahold of a live agent. 

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Updated 

4 years ago

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CCAlisha

Problem Solver

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571 Messages

4 years ago

Hello, @user_72c292 Thank you very much for choosing Xfinity as your new service provider. We really appreciate your business with us.

 

With our WiFi Ready apartments after activating it can take up to five to ten minutes for service to become fully functional. Can you tell me what devices you have attempted to connect to your network? Are you seeing your WiFi Network name populate on the available networks? 

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user_72c292

Visitor

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2 Messages

@XfinityAlisha I am trying to connect my phone and laptop, neither are working. I am seeing my WiFi Network name populate on available networks, but when I connect and put in password information it says unable to connect and will not allow me to continue with activation. I've tried connecting with both devices and going to xfinity.com/activate and neither worked. 

4 years ago

0

CCAlisha

Problem Solver

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571 Messages

Thank you so much, @user_72c292 for trying all of those steps. We will get you up and running! Please send our team a direct message with your full name and address to troubleshoot with you further.

 

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3rSNgO4

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

 - An "Xfinity Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

(Credit to @BruceW)

I no longer work for Comcast.

4 years ago

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