Visitor
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1 Message
Setting up internet at a new address.
Hello,
We recently purchased a new home and would like to set up Xfinity internet service there. Currently, we have Xfinity internet through our apartment complex, which is included in our rent.
We would like to keep our apartment internet active until we move out in early December while having internet at our new home as well. We will also be leaving the current internet equipment at the apartment.
Can we use our existing Xfinity account to set up service at the new address, or would we need to create a separate account?
Thank you for your help!
XfinityEva
Official Employee
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2.8K Messages
6 days ago
Hi @user_bpzd1l Congratulations on your new home! Thank you for thinking of Xfinity services for your new home! You can certainly start a new account while awaiting to disconnect the previous one and have overlapping service. Let's check out your address to make sure it is ready for service. Just send us a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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