Setting up an online account with already used phone number

I've contacted chat individuals and spoken to a specialized team to simply help set up an account online for service that I have.  I have spend at least 2 hours in total on chat/phone. The problem is that, when I try to set up an account online, the system informs me that my phone number is already being used.  Yes, the phone number is being used, and it is my phone number.  But, I have set up service at a totally different address of my 2nd home and, when I first signed up for service, I used the same phone number.  Xfinity cannot seem to set up a brand new account for me online because I am using the same phone number for two accounts.  I have contacted chat for the 4th time today but to no avail. I chatted with someone about a week ago, and they informed me that they successfully set up an account and that I would be able to log in within 24 to 48 hours...well, I still cannot log in.   

Is there an email that I can send a request to so that I don't have to wait on the phone or online for an hour while someone tries to set up a new account?  The request is simple, please set up an account for my specified account number, address, email address, and phone number. Seems simple but it's taking up a lot of my time.  Can someone from xfinity take my request?