Greetings, user_m3rklf! Thank you for knocking on our XFINITY Community door. Family always comes first, and I appreciate you bringing your Mother's new phone setup concerns to our attention. By chance, have you guys already tried to restart the phone? Please let us know if you have completed all the steps listed underneath "ESIM Quick Transfer" at XFINITY Mobile Activate Phone. We will be right here for you on standby to make certain you can get your Mother's new iPhone working soon!
XfinityNatalie
Official Employee
•
680 Messages
5 months ago
Greetings, user_m3rklf! Thank you for knocking on our XFINITY Community door. Family always comes first, and I appreciate you bringing your Mother's new phone setup concerns to our attention. By chance, have you guys already tried to restart the phone? Please let us know if you have completed all the steps listed underneath "ESIM Quick Transfer" at XFINITY Mobile Activate Phone. We will be right here for you on standby to make certain you can get your Mother's new iPhone working soon!
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