New Poster
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4 Messages
Setting up a 2.4 GHz network
I bought a robot vacuum cleaner that needs to connect to a 2.4 GHz network. Xfinity made me upgrade to a router that does not allow for dual band setup, like the old ones did. I have tried calling support and chatting with the AI agent, and neither option actually solved the problem, or even let me speak with a person.
How do I create a 2.4 GHz network? If I don't get an answer quickly, I will get rid of the Xfinity router and go back to my own.
XfinitySeth
Official Employee
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1.3K Messages
9 hours ago
Howdy jcgnba, and happy Wednesday 👋 I appreciate you stopping by! I know from personal experience about pesky devices that need to connect to a 2.4GHZ network specifically like Roombas or wireless printers, so I can definitely help in making sure you're able to get your vacuum connected 👍 Depending on your internet equipment, you have the ability to split your by default combined Wi-Fi network into two bands between the 2.4GHZ and 5GHZ networks.
Are you using your own modem or renting one from us?
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