Skip to main content
Chrissy_loves
1st Topic

Visitor

 • 

1 Message

Monday, July 6th, 2026 8:04 PM

Set up wifi

I got the wifi box last week and I realized I don't have a Coax cord plug and I wanted to see if I can make a appointment to get one put in so I can start using my Wi-Fi 

Question

 • 

Updated 

12 hours ago

17

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

119K Messages

12 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityDilary

Official Employee

 • 

3.4K Messages

12 hours ago

 

Chrissy_loves Hi there! I'd be happy to help. If your home doesn't have an active coax outlet available where you'd like to place the modem, a technician may need to come out to install or activate one. We can help schedule one up. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

0

0

forum icon

New to the Community?

Start Here