user_ycxtzh, Thank you for reaching out to Xfinity Support. Are you setting up a modem or router that you are renting from us or is it one you have purchased?
Hey there, user_al3gdh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. You can follow the steps here to activate your purchased device.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out to us @bergmann! We always recommend using our amazing Xfinity app as it is the quick way to activate the modem. Although, I complete understand how this option is not helpful without a smartphone. We can certainly assist with activating the new XB7.
Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAngie
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