U

Sunday, September 8th, 2024 4:51 PM

Closed

SET UP ROUTER

I need to set up a new router 

Official Employee

 • 

1.8K Messages

8 months ago

 

user_ycxtzh, Thank you for reaching out to Xfinity Support. Are you setting up a modem or router that you are renting from us or is it one you have purchased? 

 

2 Messages

setting up a purchased router

Official Employee

 • 

1.2K Messages

Hey there, user_al3gdh! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. You can follow the steps here to activate your purchased device. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

@XfinityAngie

Renting.

Router is XB7-T for internet (not voice)

Replacing old Xfinity router

I do not have smart phone for install app

Official Employee

 • 

2.1K Messages

Thank you for reaching out to us @bergmann! We always recommend using our amazing Xfinity app as it is the quick way to activate the modem. Although, I complete understand how this option is not helpful without a smartphone. We can certainly assist with activating the new XB7. 

 

Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here