Visitor

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1 Message

Tuesday, August 12th, 2025

Set up new xfinity service

I need to set up my new xfinity equipment without the xfinity app. I cannot download it due to software limitations on my phone. Please help. 

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Official Employee

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2.5K Messages

8 days ago

 

maggieshearts Thanks for posting on our Community Forums for assistance. We can help with your modem activation. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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