Good evening @user_uzlt10, and thank you for reaching out on our Forums regarding your TV Box concerns. We appreciate you bringing this to our attention.
I see that you mentioned your TV Box is not working. To help us narrow down the cause, are you receiving any error codes or error messages on your screen? If so, please let us know the exact message you're seeing.
Additionally, can you confirm whether the box has power and whether you're able to see any lights displayed on the front of the device? Once we have a bit more information, we'll be happy to continue troubleshooting with you.
XfinityAlyssaA
Official Employee
•
2.8K Messages
3 hours ago
Good evening @user_uzlt10, and thank you for reaching out on our Forums regarding your TV Box concerns. We appreciate you bringing this to our attention.
I see that you mentioned your TV Box is not working. To help us narrow down the cause, are you receiving any error codes or error messages on your screen? If so, please let us know the exact message you're seeing.
Additionally, can you confirm whether the box has power and whether you're able to see any lights displayed on the front of the device? Once we have a bit more information, we'll be happy to continue troubleshooting with you.
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