Visitor

 • 

2 Messages

Monday, November 10th, 2025

Set up Modem

Set up modem, the app is not functioning 

Oldest First
Selected Oldest First

Official Employee

 • 

717 Messages

4 hours ago

Hello @user_xpypcb are you having issues signing in to the Xfinity app, or are you able to sign in and having trouble activating your modem?

Visitor

 • 

2 Messages

@XfinityQuemekia​ the app is worthless and there are no human beings I can contact to reactivate. Service went down earlier today and my service has been dysfunctional since 

Official Employee

 • 

717 Messages

Did your modem revert to default settings? When trying to connect to your network, what error do you receive? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here