1 Message
Set Top Boxes
We ordered 2 TV streaming boxes with remotes with our Gateway. The Gateway was delivered but not the boxes.
1 Message
We ordered 2 TV streaming boxes with remotes with our Gateway. The Gateway was delivered but not the boxes.
XfinityAldrik
Official Employee
•
2.1K Messages
1 year ago
Thank you for taking the time to reach out to us @user_vfj916! We regret to hear the boxes didn’t arrive with the modem! Could you please send our team a direct message with your full name and full address? Our team would like to take a further look and see if the cable boxes have a separate tracking number. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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