user_inu82y Thank you for posting on our community forum so we can make sure your new remote is paired and you can enjoy your TV service :). What type of cable box are you using? What is the model of your remote?
user_inu82y Thank you for letting me know that you're setting up the awesome XR15 remote! Please click this link to walk you through the process of pairing that remote to your cable box and TV. I will be here to answer any questions you have during the process :).
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
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