2 Messages
Set Top Box Downgrade UNACCEPTABLE
I want a better set top box. The firmware update issue an Xfinity problem. The techs need the the make and model similar to or better than the Dolby XG1v4-A I pay for every month.
”Old” 4K box on the left. Replacement box on the right.
#Fail.
XfinityThomasC
Official Employee
•
2K Messages
19 days ago
Hello, @CustomerAlwaysRight_100 when it comes to 4K the box on the left is the only primary TV box model that is capable of that picture quality. In some configurations, our wireless 4K TV box can act as the primary device on your account. You'll just need Xfinity Internet with an eligible leased Xfinity wireless gateway and an eligible leased wireless gateway with RDK-B to watch live TV over the X1 Wireless TV Box Wi-Fi connection. There have been no announcements of a new model coming out. Can you offer more details of why you were offered a downgraded box and the issues you've been experiencing, so we can further assist?
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