Visitor
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1 Message
set technician appointment
just trying to get a tech to come to our house. We have set up a new box but the tv will not continue beyond the welcome page.
Visitor
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1 Message
just trying to get a tech to come to our house. We have set up a new box but the tv will not continue beyond the welcome page.
EG
Expert
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117.6K Messages
9 hours ago
The concern is not "Channels And Programming" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKam
Official Employee
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168 Messages
8 hours ago
@user_7lws5y Hello! Thank you for taking the time to reach out to us via Forums, We can definitely help with setting up a Install for the box and also take a look as to why it may be stuck on the welcome screen.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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