Set cancellation date for current internet service

Hello @user_6gvwx4, thank you for taking the time to leave a post. Sorry to hear that you're considering disconnecting your Xfinity Internet service. We would hate to lose you as a valued customer. If there is anything we can do to improve your experience or better meet your needs, we'd be happy to discuss available options with you. If you still wish to proceed with scheduling a future disconnection date, we'd be glad to help. To review and process the request, we'll need to access and authenticate your account. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.