Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_jtu5nuIt doesn't work that way...Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
Hello, @user_jtu5nu thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and happy our wonderful Forum expert @EG was able to locate and bring your post to my attention. I see that he also provided some helpful information regarding sending an unsolicited direct message, along with the Forum guidelines.
Sorry to hear you're looking to stop service, we'll miss you being part of the Xfinity family. Is there a reason you're looking to cancel service?
EG
Expert
•
121.1K Messages
50 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
@user_jtu5nu It doesn't work that way...Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
0
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XfinityJustinC
Official Employee
•
2.6K Messages
36 minutes ago
Hello, @user_jtu5nu thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and happy our wonderful Forum expert @EG was able to locate and bring your post to my attention. I see that he also provided some helpful information regarding sending an unsolicited direct message, along with the Forum guidelines.
Sorry to hear you're looking to stop service, we'll miss you being part of the Xfinity family. Is there a reason you're looking to cancel service?
0
0